AirAsia launches new route to Singapore from Sibu

SEPANG  – AirAsia announced the launch of its newest international route from Sibu, Sarawak’s quaint town to the ‘Lion City’ Singapore. The inaugural flight is set to take off on 16 December 2022, with an initial frequency of 4 times weekly. 

Earlier this year, AirAsia launched two back-to-back direct routes connecting Sarawak to Singapore amid popular demand. Both its inaugural Kuching to Singapore and Miri to Singapore flights took off on 29 April 2022. 

This new route from Sibu marks the airline’s third direct international route from the state, making AirAsia the carrier with the widest network and largest connectivity in Sarawak.   

Riad Asmat, CEO of AirAsia Malaysia commented: “Serving unique and underserved routes is something AirAsia does well in our mission to stimulate air travel through affordable connectivity.

”We’re thrilled to announce this new route which we are flying for the first time ever, connecting travellers to two immensely popular destinations where we see strong demand for two way travel. AirAsia changed the travel landscape two decades ago, connecting Peninsular Malaysia, Sabah and Sarawak with low, affordable fares, making flying a dream come true for many. Twenty one years later, here we are launching our third international route from Sarawak to Singapore and flying hundreds of thousands of travellers here each year providing a welcome shot in the arm for tourism and the economy in the region. This wouldn’t be possible without the incredible support and cooperation of the Sarawak state government and our tourism and industry partners, as well as our dedicated team at AirAsia.

“This milestone comes at an amazing time for us as exactly two months ago, we resumed operations at Changi Airport’s state-of-the-art Terminal 4 – and now we’re ready to take on more flights! We look forward to working closely with fellow industry players in the near future to make this route a success. I urge bargain hunters to grab this incredible promo price and explore these beautiful cities with us!”

From December, AirAsia will also be increasing its flight frequency for Kuching-Singapore to 11x weekly and Miri-Singapore to 5x weekly. Flights are available for booking from the airasia Super App and airasia website.

AirAsia adds flights to and from Hong Kong starting this December
Also, the airline announced that it will increase flights to and from Hong Kong starting this December, with a special promotion to support the surge in travel demand ahead of the upcoming festive seasons. 

Flights between Hong Kong and Bangkok (Don Mueang) will be increased to four times weekly starting from 15 December, while Hong Kong – Kuala Lumpur and Hong Kong – Manila will be flying three-times weekly. 

All additional seats are now available for booking on airasia Super App with a special promo fare exclusively for travellers to and from Hong Kong to enjoy a long-awaited getaway or  reunion with loved ones for the upcoming holiday season.

Karen Chan, Group Chief Commercial Officer of AirAsia said: “Hong Kong is an integral part of our network and we are thrilled to be back offering affordable direct connectivity between Hong Kong and Southeast Asia once again.  

“With Hong Kong relaxing entry restrictions by allowing quarantine-free travel for tourists from September this year combined with strong forecast demand, we are excited to welcome more  guests to and from Hong Kong with increased flight frequency ahead of the festive season and a special promotional fare as we usher in the New Year.

“We are also launching new services in the Greater China region and look forward to resuming more passenger flights direct to mainland China in the near future.”

As the AirAsia Group increases its services to Hong Kong, guests with AirAsia flight bookings to and from Hong Kong for the period up until 17 December 2022 will be able to change their flights at no charge via the airasia Super App and website. New flight dates can be selected up until 31 December 2022 providing greater flexibility and convenience. 

Effective 26 September 2022, relevant inbound travellers entering Hong Kong are not required to undergo compulsory quarantine, but under medical surveillance for 3 days, subject to Amber Code restrictions under Vaccine Pass. Guests are advised to check the conditions and requirements imposed by the authorities before departing.

AirAsia upgrades reservation and passenger-processing systems
AirAsia would like to inform all guests that it will be upgrading its reservation and passenger-processing systems between 23 November 2022, 09:00PM (GMT+8) and 24 November 2022, 03:00AM (GMT+8). The upgrade is part of its continuous effort to provide guests with an enhanced online experience. 

While the airline expects a smooth transition, AirAsia guests are advised that they may face service disruptions during the system upgrade. These include self check-in online via the airasia Super App and website, flight bookings on airasia Super App and website, as well as airasia rewards redemption. The system upgrade will also impact ground operations, and affect availability of the check-in and baggage drop services at all airports where AirAsia operates. All relevant staff and processes will be deployed to assist guests on the ground should the upgrading exercise incur any service disruption or take longer than scheduled. 

All other services on the airasia Super App and website, namely airasia ride, airasia food, hotels, and airasia Travelmall will not be affected and will be available as usual. 

Affected guests travelling during the upgrade timeframe will be notified of this exercise through email and SMS. It is recommended that guests update  their contact details to ensure they receive the latest notifications on the status of their AirAsia flights. 

Travellers flying with AirAsia are strongly encouraged to perform self check-in online via the airasia Super App and website – available from 14 days prior to departure for all flights and arrive at the airport at least four hours prior to their departure time for a smooth and seamless journey. Guests are also highly advised to use the e-boarding pass where it’s available. 

AirAsia sincerely apologises for any inconveniences caused by this system improvement and seeks to minimise any disruption for guests travelling during that period.

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